{"id":146,"date":"2025-09-19T10:56:16","date_gmt":"2025-09-19T08:56:16","guid":{"rendered":"https:\/\/lecoconblanc.fr\/?page_id=146"},"modified":"2025-10-09T16:49:37","modified_gmt":"2025-10-09T14:49:37","slug":"foire-aux-questions-faq","status":"publish","type":"page","link":"https:\/\/lecoconblanc.fr\/en\/foire-aux-questions-faq\/","title":{"rendered":"Foire aux questions &#8211; FAQ"},"content":{"rendered":"<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is the booking secure ?<\/summary>\n<p>Yes, we use Stripe, a reliable and secure payment solution. <br>Your banking data is encrypted (SSL).<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What payment methods are accepted?<\/summary>\n<p>\u2192 Online payment by credit card (fast and secure)<br>\u2192 Or bank transfer if the booking is made at least 10 days before arrival (to be indicated in the comments).<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>is a security deposit required?<\/summary>\n<p>Yes, \u20ac300, held as a security deposit via card authorization at the time of payment (without affecting your bank limit). <\/p>\n\n\n\n<p>In case of non-compliance with the rules or damages, a partial or full deduction may be applied.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What is the cancellation policy?<\/summary>\n<p>We know that unforeseen events happen. In case of cancellation:<br><\/p>\n\n\n\n<p>\u2192 Up to 10 days before arrival: full refund<br>\u2192 Between 10 and 5 days: 50% refund<br>\u2192 Less than 5 days : full stay is due<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is there a minimum number of nights,<\/summary>\n<p>The minimum stay is 2 nights.<br>However, 1 night stay may be possible depending on availability.<br><br>\u2192 Feel free to contact us; we\u2019ll be happy to see if this is possible for your dates.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What time can I check in?<\/summary>\n<p>Check-in is possible from 5:00 PM<br><br>We do not have the exact time for the cleaning team\u2019s visit, but rest assured we will do our best to notify you if the apartment is ready earlier.<br><br>In this case, you can of course settle in before the scheduled time. In most cases, this is possible.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I access the apartment?<\/summary>\n<p>Access is self-service thanks to a smart lock. You will receive your code and an explanatory booklet with photos via WhatsApp on the day of your arrival.<\/p>\n\n\n\n<p>In person check-in is possible, depending on our availability.<br><\/p>\n\n\n\n<p>We live nearby and will be reachable throughout your stay.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What is the check-out procedure?<\/summary>\n<p>you can enjoy the apartment until noon ( 12:00 PM ) <strong>12h<\/strong>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is parking included?<\/summary>\n<p>Yes, a private space is included in a secure underground garage, exclusively reserved for your stay. Access to the residence from the parking is via the exterior.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I stay with children?<\/summary>\n<p>The apartment can accommodate up to 2 adults and 1 child under 10 years old (we do not provide an extra bed).<\/p>\n\n\n\n<p>The apartment is not equipped for small children; no outlet covers, corner protectors, or window safety features.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Are pets allowed?<\/summary>\n<p>No, even though we love them, for reasons of hygiene, allergies, and the comfort of all our guests, pets are not allowed.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Are bed linens and towels provided?<\/summary>\n<p>Yes, everything is provided, bed made upon arrival. Shower gel and coffee available (Nespresso machine).<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is the apartment air-conditioned?<\/summary>\n<p>No, but two fans (including a Dyson) and a ceiling fan in the bedroom are available.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is there Netflix?<\/summary>\n<p>Yes, Smart TV with Netflix and channels via Free fiber.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Where can I do my grocery shopping?<\/summary>\n<p>There is a Match supermarket 200 M away ( with a bakery )<br>There is a Leclerc supermarket in the Muse shopping center ( -1 level ), just a few minutes walk away<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Explore the neightborhood<\/summary>\n<p>Very well located, the neighborhood offers everything within easy reach: you can easily do everything on foot.<br><\/p>\n\n\n\n<p>Just 400 meters away, the Muse shopping center welcomes you with its many shops, restaurants, boutiques (open from 8\u202fAM to 8\u202fPM), a cinema, and a bowling alley for your leisure time.<br><\/p>\n\n\n\n<p>Just 350 meters away, enjoy a popular rooftop with a great atmosphere, perfect for a drink with a view. The Heler House or Starck Hotel is a Metz curiosity\u2026 Its architecture is highly controversial and at the center of many debates\u2026<br><\/p>\n\n\n\n<p>Art lovers will be delighted by the proximity (5-minute walk) to the Centre Pompidou-Metz, the Imperial Quarter, and the train station (voted the most beautiful station in France). Food enthusiasts can enjoy a gastronomic experience at a starred restaurant near the Pompidou or at its brasserie for lunch.<br><\/p>\n\n\n\n<p>The historic city center is also within a 15-minute walk, featuring Place Saint-Louis with its arcades, terraces, and typical atmosphere, as well as its Christmas market from mid-November to the end of December.<br><\/p>\n\n\n\n<p>For a nature break, the Parc de la Seille is very close by\u2014perfect for a walk or a jog. At the end of the park, an Olympic swimming pool will delight sports enthusiasts or those seeking aquatic relaxation.<br><\/p>\n\n\n\n<p>A complete neighborhood guide will be sent to you as your booking approaches to help you make the most of your stay.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How to get to the city center?<\/summary>\n<p>\u2192 On foot (15 min)<br>\u2192 Or free N83 City shuttle from the forecourt of the Pompidou Center (600 m).<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Which places in the city center should not be missed?<\/summary>\n<p>On Saturday mornings, it\u2019s market day in front of the cathedral. It takes place right next to the covered market, where you\u2019ll find delicious local specialties.<br><\/p>\n\n\n\n<p>I recommend a tasty break at Mauricette (in the covered market) to try an authentic quiche lorraine or p\u00e2t\u00e9 lorrain.<br><\/p>\n\n\n\n<p>The liveliest spots in the city for drinks or dining are Place de Chambre (at the foot of the cathedral) and Place Saint-Louis, both within a 15-minute walk from the apartment.<br><br>The tourist office is just steps from the cathedral.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How to get to the apartment from the train station?<\/summary>\n<p>I f you arrive by train, exit throught the back of the station following the direction :<br>\"p\u00f4le d\u2019\u00e9change multimodal\" \"gare Lorraine TGV\" These signs are visible on the elevators.<br><\/p>\n\n\n\n<p>You can also follow the signs indicating :<br>\u00ab Sablon \u2013 Centre Pompidou Metz \u2013 Metz Congr\u00e8s Robert Schuman \u00bb.<br><\/p>\n\n\n\n<p>The apartment is 450 M from the train station.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Guides and recommendations to prepare your stay :<\/summary>\n<p>After your booking, we provide various guides with our favorite spots: restaurants, bars, brunches, shopping, ideas for rainy-day outings (or not!), as well as activities a little further from Metz.<br><\/p>\n\n\n\n<p>Y will also receive :<br>- A neighborhood guide with nearby shops, walks, and useful places.<br>- A \"Metz, city of Art and History\" guide<br>- A \"2 days in Metz\" program designed to help you discover the city at a relaxed pace, alternating between relaxation and culture.<br>- And during the christmas time, our special guide for the Christmas markets.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How to contact us?<\/summary>\n<p>Via the contact form or by SMS or Whatsapp<br><\/p>\n\n\n\n<p>We are happy to anser your questions and help you make the most of your stay.<\/p>\n<\/details>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":72,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"saved_in_kubio":true,"footnotes":""},"class_list":["post-146","page","type-page","status-publish","has-post-thumbnail","hentry"],"kubio_ai_page_context":{"short_desc":"","purpose":"general"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le Cocon Blanc Metz - Foire aux questions<\/title>\n<meta name=\"description\" content=\"Y-a-t-il un parking gratuit ? 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