Is the booking secure ?
Yes, we use Stripe, a reliable and secure payment solution.
Your banking data is encrypted (SSL).
What payment methods are accepted?
→ Online payment by credit card (fast and secure)
→ Or bank transfer if the booking is made at least 10 days before arrival (to be indicated in the comments).
is a security deposit required?
Yes, €300, held as a security deposit via card authorization at the time of payment (without affecting your bank limit).
In case of non-compliance with the rules or damages, a partial or full deduction may be applied.
What is the cancellation policy?
We know that unforeseen events happen. In case of cancellation:
→ Up to 10 days before arrival: full refund
→ Between 10 and 5 days: 50% refund
→ Less than 5 days : full stay is due
Is there a minimum number of nights,
The minimum stay is 2 nights.
However, 1 night stay may be possible depending on availability.
→ Feel free to contact us; we’ll be happy to see if this is possible for your dates.
What time can I check in?
Check-in is possible from 5:00 PM
We do not have the exact time for the cleaning team’s visit, but rest assured we will do our best to notify you if the apartment is ready earlier.
In this case, you can of course settle in before the scheduled time. In most cases, this is possible.
How do I access the apartment?
Access is self-service thanks to a smart lock. You will receive your code and an explanatory booklet with photos via WhatsApp on the day of your arrival.
In person check-in is possible, depending on our availability.
We live nearby and will be reachable throughout your stay.
What is the check-out procedure?
you can enjoy the apartment until noon ( 12:00 PM ) 12h.
Is parking included?
Yes, a private space is included in a secure underground garage, exclusively reserved for your stay. Access to the residence from the parking is via the exterior.
Can I stay with children?
The apartment can accommodate up to 2 adults and 1 child under 10 years old (we do not provide an extra bed).
The apartment is not equipped for small children; no outlet covers, corner protectors, or window safety features.
Are pets allowed?
No, even though we love them, for reasons of hygiene, allergies, and the comfort of all our guests, pets are not allowed.
Are bed linens and towels provided?
Yes, everything is provided, bed made upon arrival. Shower gel and coffee available (Nespresso machine).
Is the apartment air-conditioned?
No, but two fans (including a Dyson) and a ceiling fan in the bedroom are available.
Is there Netflix?
Yes, Smart TV with Netflix and channels via Free fiber.
Where can I do my grocery shopping?
There is a Match supermarket 200 M away ( with a bakery )
There is a Leclerc supermarket in the Muse shopping center ( -1 level ), just a few minutes walk away
Explore the neightborhood
Very well located, the neighborhood offers everything within easy reach: you can easily do everything on foot.
Just 400 meters away, the Muse shopping center welcomes you with its many shops, restaurants, boutiques (open from 8 AM to 8 PM), a cinema, and a bowling alley for your leisure time.
Just 350 meters away, enjoy a popular rooftop with a great atmosphere, perfect for a drink with a view. The Heler House or Starck Hotel is a Metz curiosity… Its architecture is highly controversial and at the center of many debates…
Art lovers will be delighted by the proximity (5-minute walk) to the Centre Pompidou-Metz, the Imperial Quarter, and the train station (voted the most beautiful station in France). Food enthusiasts can enjoy a gastronomic experience at a starred restaurant near the Pompidou or at its brasserie for lunch.
The historic city center is also within a 15-minute walk, featuring Place Saint-Louis with its arcades, terraces, and typical atmosphere, as well as its Christmas market from mid-November to the end of December.
For a nature break, the Parc de la Seille is very close by—perfect for a walk or a jog. At the end of the park, an Olympic swimming pool will delight sports enthusiasts or those seeking aquatic relaxation.
A complete neighborhood guide will be sent to you as your booking approaches to help you make the most of your stay.
How to get to the city center?
→ On foot (15 min)
→ Or free N83 City shuttle from the forecourt of the Pompidou Center (600 m).
Which places in the city center should not be missed?
On Saturday mornings, it’s market day in front of the cathedral. It takes place right next to the covered market, where you’ll find delicious local specialties.
I recommend a tasty break at Mauricette (in the covered market) to try an authentic quiche lorraine or pâté lorrain.
The liveliest spots in the city for drinks or dining are Place de Chambre (at the foot of the cathedral) and Place Saint-Louis, both within a 15-minute walk from the apartment.
The tourist office is just steps from the cathedral.
How to get to the apartment from the train station?
I f you arrive by train, exit throught the back of the station following the direction :
"pôle d’échange multimodal" "gare Lorraine TGV" These signs are visible on the elevators.
You can also follow the signs indicating :
« Sablon – Centre Pompidou Metz – Metz Congrès Robert Schuman ».
The apartment is 450 M from the train station.
Guides and recommendations to prepare your stay :
After your booking, we provide various guides with our favorite spots: restaurants, bars, brunches, shopping, ideas for rainy-day outings (or not!), as well as activities a little further from Metz.
Y will also receive :
- A neighborhood guide with nearby shops, walks, and useful places.
- A "Metz, city of Art and History" guide
- A "2 days in Metz" program designed to help you discover the city at a relaxed pace, alternating between relaxation and culture.
- And during the christmas time, our special guide for the Christmas markets.
How to contact us?
Via the contact form or by SMS or Whatsapp
We are happy to anser your questions and help you make the most of your stay.